Refund Policy

1. Introduction

At Hired CV, we strive to provide high-quality resume optimization services. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

2. Nature of Service

Our Service provides AI-powered resume analysis and optimization. Please note:

• Digital Service: Our service is delivered immediately upon completion of the optimization process. Once you receive your optimized resume, the service has been rendered.
• AI-Generated Content: The optimized content is generated by AI and requires your review and verification before use.
• No Job Guarantee: We do not guarantee job interviews, offers, or employment as a result of using our service.

3. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all credit purchases.You may request a full refund within 14 days of your purchase for any reason, including:

• Not Satisfied: If you're not happy with the quality of our AI optimization service.
• Service Not Delivered: If the optimization service fails to complete due to a technical error on our end.
• Duplicate Charges: If you were charged multiple times for a single purchase.
• Processing Errors: If a payment was processed in error.
• Changed Your Mind: If you simply decide you don't want to use the service.

Important: Refund requests must be submitted within 14 days of purchase. After 14 days, refunds will be evaluated on a case-by-case basis.

4. After 14-Day Period

After the 14-day guarantee period, refunds may still be considered in exceptional circumstances:

• Technical Issues: Persistent technical problems that prevent service use.
• Unauthorized Charges: Charges made without your authorization.
• Billing Errors: Incorrect amounts charged or duplicate transactions.

Note: We do not guarantee job interviews, offers, or employment outcomes. Refunds will not be issued based solely on employment results.

5. How to Request a Refund

To request a refund within the 14-day guarantee period, please contact our support team. Include the following information:

• Your account email address
• Transaction ID or PayPal receipt
• Date of purchase
• Brief reason for refund (optional for requests within 14 days)

6. Subscription Services

If you have a subscription, you may cancel at any time. Cancellation will take effect at the end of your current billing period. No refunds will be issued for the current billing period, but you will continue to have access to the service until the period ends.

7. Chargebacks

If you initiate a chargeback or dispute a charge, we reserve the right to suspend or terminate your account. We encourage you to contact us directly first to resolve any issues before initiating a chargeback.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of the Service after changes constitutes acceptance of the updated policy.